SRW FAQ

How and when do I migrate to the new Score Report Website?

From 30 April 2020 you will no longer be able to access the old SRW. Please access our new and upgraded service at www.srw.pteacademic.com. Please click on ‘First visit to the site?’, this will tell you how to create a new password and access your account. For security reasons, you cannot use your old password to log in. Your existing institution data has already been transferred across to the new site, so there should be no immediate actions for you or your colleagues to make.

What is the Score Report Code and why is it necessary?

The Score Report Code (SRC) is a new reference number which can be used to verify a test taker’s PTE Academic scores on the new Score Report Website.

The Score Report Code is a 10-character code. It may contain both letters and number or just numbers and can be found at the top of the test taker’s score report (if the test taker provides you with their score report). The advantage to using the test taker’s Score Report Code to locate their score is that you do not have to wait for them to allocate their score to your institution. Entering the test taker’s Score Report Code will take you to their score report whether it has been allocated or not.
Its introduction is in response to feedback from institutions who prefer to verify candidate scores this way rather than wait for test takers to electronically assign their scores through our test registration website.

If you would like specific instructions about the new SRW and the SRC, you can download our complete SRW User Guide in PDF version here.

What does the new Score Report Code look like and where is it on the Score Report?

The Score Report Code is 10 digits long and is a combination of letters and numbers. It can be found at the top of the test taker’s score report, underneath their name.

NOTE: The institutional version of the Score Report (below) differs visually from that received by test takers.

How is Pearson informing test takers about the new Score Report Code?

Ahead of 1 April 2019, Pearson informed both new and recent test takers of the addition of the new Score Report Code to their Score Report.

How can institutions inform applicants about the new Score Report Code?

By using the new SRW, there are two ways to verify for test taker’s scores:

  • Using the new Score Report Code.
  • Submitted by the existing electronic allocation route.

To help explain this to applicants we have prepared a message template that can be adapted and sent to your applicants.

What changed on the new Score Report Website?

We understand your priority is to verify a candidate’s score as quickly, efficiently and securely as possible. Therefore, our priority is the following.

Speed & efficiency:

  • Putting verification as the first action (after login).
  • On-screen candidate and score verification with the option to download / save a Score Report.
  • Simple, clean navigation.
  • Simple administration of your users.

Stability & security:

  • Ensuring a robust website and appropriate data security
What changed on the Score Report beyond the new Score Report Code?
  • Institutional version: We have updated the branding, look and feel of the Score Report version available to Institutions. The Score Report is a web-based Score Report that can be converted in the website to PDF. Note: The information on both the candidate and institutional versions of the Score Report remain exactly the same.
I can’t access a score report for an applicant

Please ensure that you are currently accessing the new SRW by signing in at link www.srw.pteacademic.com.

You can access any score reports up to three years with the Score Report Code (SRC). You will need to request the SRC from the applicant, as the code is printed on their score report. The Score Report Code is a 10-character code. It may contain both letters and number or just numbers and can be found at the top of the test taker’s score report (if the test taker provides you with their score report). The advantage to using the test taker’s Score Report Code to locate their score is that you do not have to wait for them to allocate their score to your institution. Entering the test taker’s Score Report Code will take you to their score report whether it has been allocated or not.

The applicant does not have to assign their report to you.

You can use the Registration ID as well, but you will need to ask the applicant to assign their scores to you. The Registration ID is a 9-digit code (using number only) and can be found underneath the test taker’s name on the test taker’s score report (if the test taker provides you with their score report). To find a test taker’s report using the Registration ID, the test taker must have assigned their score to your institution.

For more information, please have a look at our SRW User Guide which will help you navigate the site and make best use of the institution and user management functions.

I want to remove/add a user to my institution

Please ensure that you are currently accessing the new SRW by signing in at link www.srw.pteacademic.com.

Your Site Administrator can edit institution and user details on SRW. Please reach out to your Site Administrator with the details of the user and they should be able to assist you.

There are two roles within the Score Reports Website: Site Administrator and Score Report User.

Score Report User can only view the institution’s profile and search for score reports, whereas a Site Administrator have the ability to manage users for your institution which includes adding new site administrators and score report users, updating user information such as names and usernames and re-send invitation emails for users to validate their accounts.

I cannot login to my SRW account

From 30 April 2020 you will no longer be able to access the old SRW. Please access our new and upgraded service at www.srw.pteacademic.com. Please click on ‘First visit to the site?’, this will tell you how to create a new password and access your account. For security reasons, you cannot use your old password to log in.

Please check the below:

Have you verified your account? If not, please reach out to your Site Administrator to resend your account activation email.

Have you forgotten your password? If you have successfully signed in before and forgot your password, you can request a password reset via the home login page. Please check the email address you have registered with, and clear your auto saved passwords before attempting to login with your new reset password.

If you were able to log into the new SRW programme previously, please ensure that you clear your cache and temporary files, restart your device, and open a new browser. In some cases, you may have to remove your link from your favorites and re-save it again. We highly recommend Internet Explorer version 11.

Note: your password for the old SRW will not work in the new system.

I am not receiving the password reset email/account verification email

Can you please reach out to your IT Department and check whether our emails are blocked due to a proxy setting for security measures.

Any technical issues or general system queries

Please ensure that you are currently accessing the new SRW by signing in at link www.srw.pteacademic.com.

Please clear your cache and temporary files, restart your device, and open a new browser and check Junk folder. The new SRW is designed to work with the most current versions of Chrome, IE, Firefox and Safari.

Please take a look at the SRW User Guide, and if you cannot find the information you are looking for, you can reach our team by completing the online support form.