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PTE Academic FAQS

Looking for information about rescores, cancellations and special consideration?

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Live Chat

For a quick reply, try the Pearson Vue Live Chat

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Practice Test FAQs

Need help or support with PTE Academic practice test?

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Recognizing Institutions

If you are from an institution that accepts PTE Academic, or would like to accept PTE Academic and you need more information.

Contact Us

Contact us in your region:

Australia

Phone: 1 800 729 282
Email: pte-acustomersupportapac@pearson.com
Office Hours: Monday – Friday, 9:00 AM – 6:00 PM AEST.

New Zealand

Phone: 0508 306 723
Email: pte-acustomersupportapac@pearson.com
Office Hours: Monday – Friday, 9:00 AM – 6:00 PM

Rest of Asia Pacific

Including India & China
Phone: +852 3077 4927
Email: pte-acustomersupportapac@pearson.com
Office Hours: Monday – Friday, 1:30 AM – 6:00 PM
India Standard Time; closed on local holidays.

Europe, Middle-East & Africa

Including the UK
Phone: 0044-161-855-7431 (toll number)
Email: pte-acustomersupportemea@pearson.com
Office Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT.

North & South America

Phone: 1 800 901 0229
Email: pte-acustomersupportamericas@pearson.com
Office Hours: Monday – Friday, 7:00 AM – 7:00 PM
Central Time; closed on local holidays.