Test Takers

I need help with PTE Academic:

What is PTE Academic?

Do you need a fast and fair English test?

PTE Academic is the world’s leading computer-based test of English for study abroad and immigration. It is the fastest, computer-based English test and allows you to demonstrate the full range of your language skills. PTE Academic assesses listening, reading, speaking and writing- all via computer in a single three-hour test session. To complete a PTE Academic test, you will need to attend a secure Pearson test centre. You will use a computer and a headset to listen to, read and respond to questions. Benefits of PTE Academic include:

  • Results typically available within 5 business days.
  • Computer based marking ensures all test takers are scored impartially and accurately.
  • Scores accepted by thousands of universities, colleges, and institutions in Australia, New Zealand, USA, UK, Canada, Ireland, Singapore, Germany and more.
  • Approved for all Australian and New Zealand visa and migration applications.

Use of genuine academic materials:
Another way to increase test authenticity is to ensure the use of genuine content.
Content for the questions used in PTE Academic is totally authentic. It is taken from real-life situations which test takers would encounter in an academic environment. Reading texts appropriate for PTE Academic, include study texts of academic interest and texts related to all aspects of student life, including lectures, which are genuine academic lectures, not actors reading scripts. Question writers for PTE Academic are required to use actual texts as stimulus material and no question without a source reference is accepted. All national variations of language are considered correct through the PTE Academic test, but one spelling convention should be used consistently in a given response.

Other academic English tests use simulated materials. The use of genuine academic materials in PTE Academic demonstrates our commitment to ensuring students are better prepared to use their English for academic study.

Use of international academic English:
PTE Academic delivers real-life measures of test takers’ language ability to institutions requiring an agreed standard of proficiency in international academic English. An international character is ensured by selecting texts and settings encountered in Australia, Canada, New Zealand, the United Kingdom and the United States of America. Using the main varieties of English ensures that all test takers are on an equal footing. Tests that use only one specific English variety put test takers not familiar with that variety at a clear disadvantage.

Furthermore, PTE Academic is the only academic English test to include non-native English accents. This reflects the diversity of English that students are likely to experience at any university where English is the medium of instruction, and where students will be taught by professors and teaching assistants who are not native speakers of English. This use of international varieties of English and non-native accents demonstrates that PTE Academic is highly relevant to today’s modern international academic institutions.

What is the Test Format:
During the three-hour test session, there are three main parts to the test: speaking and writing (completed together), listening, and reading. There is also an optional 10-minute break between the reading and listening parts. During the test, you will find twenty different question formats, ranging from multiple choice to essay writing and interpreting information.

Introduction: untimed (We ask you to introduce yourself. This section is not assessed.)

Part 1: Speaking & Writing (77 – 93 minutes)
https://pearsonpte.com/preparationpath/
Part 2: Reading (32 – 40 minutes)
https://pearsonpte.com/the-test/format/english-reading/
Break: 10 minutes (The break is optional)
Part 3: Listening (45 – 57 minutes)
https://pearsonpte.com/the-test/format/english-listening/

PTE Academic compared to IELTS and TOEFL:
https://pearsonpte.com/the-test/comparison-pte-vs-ielts-toefl/

Do I need to know about a specific subject to take the test?
No. PTE Academic is a test of your English ability in Academic settings. The test covers a range of subjects within the item contents, but you are not being tested on these subjects.

Do I need computer skills to take the test?
You do not need any special computer skills. However, it may be beneficial to familiarize yourself with the technical set up of this test:

PTE Academic is taken using a QWERTY keyboard, where the letters on the top line spell out ‘QWERTY’. IF you are not used to this type of keyboard, it may help to practice with one before you take the test.

Live Chat

For a quick reply, try the Pearson VUE Live Chat.

Call Us

Contact Us - Country list
Phone number:
00 0120355583

Phone number:
00 0508306723
Phone number:
00 0804680880
Phone number:
00 4008811286
Phone number:
000 8004402020
Phone number:
001 800 901 0229
Phone number:
1 800 729 282
Phone number:
001 952 681 3286
Phone number:
00 852 3077 4927
Phone number:
0044 (0) 161 855 7431
Operating hours:
Monday to Friday 1:00 am - 11:00 pm local time, closed on local holidays
Operating hours:
Monday to Friday 10:00 am - 8:00 pm local time, closed on local holidays
Operating hours:
Monday to Friday 11:00 am - 9:00 pm local time, closed on local holidays
Operating hours:
Monday to Friday 3:00 am - 1:00 pm local time, closed on local holidays
Operating hours:
Monday to Friday 7:00 am - 5:00 pm local time, closed on local holidays
Operating hours:
Monday to Friday 8:00 am - 6:00 pm local time, closed on local holidays
Operating hours:
Monday to Friday 9:00 am - 7:00 pm local time, closed on local holidays
Operating hours:
Monday to Friday 7:00 am – 7:00 pm CT; closed on local holidays
Operating hours:
Monday to Friday 9:00 am - 6:00 pm local time; closed on local holidays
Operating hours:
Monday to Friday 6:00 am - 4:00 pm local time, closed on local holidays
Operating hours:
Monday to Friday 12:00 am - 10:00 pm local time, closed on local holidays
Toll-free: This is a free number only from within the country. If you call from outside, you may charge for roaming depending on your mobile provider. Our free number might be blocked by some telecom providers and may incur charges when called from a cell phone; please contact your provider for more details.
Toll: There is a charge to call this number. The charge depends on your mobile provider. If you call the number from outside of the country, you may be charged additional fees for roaming.
Update your Name, Date of Birth, Citizenship, Address (personal information)

We would like to remind you that you must enter all of your personal information (legal Name, Date of Birth, Country of citizenship) exactly as it appears on the identification. if you wish to change your legal name or date of birth, you must submit the “Update my details now” online form and attach the required documentation. We will not be able to assist you over the phone.

All other personal information on your account can be changed online.

The passport is the only acceptable form of ID in most countries that you will present at the test centre. If there is not an exact match, you will not be able to take your test and you will not be reimbursed for any fees paid.

Please fill in the “Update your personal information” form at least 3 working days before your test with the required information in order to update your account before the scheduled test. You will be contacted if any additional information is required.

Delayed score report (I haven't received my scores)

Test results are typically available within 5 working days. Occasionally, scores may be returned in less than 5 days. Seldomly, results may be delayed. As soon as your scores are made available, you will receive an email.

I have not yet received my score. What should I do?

  • 5 working days or less since your test: We kindly ask that you wait patiently. You will receive an email from PTE when your score is ready to be released. However, you can log into your account at any time. Learn how to access your score once it is available.
  • Over 5 working days since your test: We recommend checking your junk or spam email folders as the email may be there. You will be able to log into your account at any time. If you still have not received your score after 5 days from your test, and you have not received contact from PTE, please fill out the form below and our Customer Service team will investigate further.

Why could my score take longer than 5 working days?
There are a number of reasons why a score may take over 5 working days. These can include:

  • Certainty: Our system sometimes flags results for additional review which can take more time. Because PTE Academic is used to make important decisions, it is important that we get your score right every time and this can take extra time.
  • Security: Before releasing a score, we need to ensure the person that took the test is who they say. Our biometric security systems may have identified a security issue and that triggered an investigation.

Are there tips for getting a faster score?
Your PTE Academic score will be returned as soon as we have marked it. There are a few things you can do to reduce the chance of delay:

  • Never create a duplicate Pearson VUE account as it will slow down the return of your results.
  • Make sure you read the Test Taker Handbook that includes all the policies and procedures.
  • Follow all instructions carefully when creating your account and booking your test.
  • Create your account using a personal email that you check regularly so we can communicate with you directly.

My score report is blank:
If you are notified that your score report was available, but you cannot see it, or it says, “Technical problems are preventing us from displaying candidate photographs at this time”. Please try running your report again later. Your score will soon be available in the next 24 hours. If it is still not available after 24 hours, please fill out the form below.

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below. As this specific enquiry requires a designated team, our phone and live chat options will only be able to create a case on your behalf which may cause further delay.

Register and Book your test (Under the age of 18, Parental Consent Form - Test fee)?

Before you register or book your test:
Please check the ID policy https://pearsonpte.com/acceptable-id/ to see if what your form of ID is accepted in your region. Please note, that passport is the only acceptable form of ID in most countries. If you do not produce the required ID on test day you will not be allowed into the test room and will forfeit your test fee.

If you are under the age of 18 (Parental Consent Form):
You must be at least 16 years old to sit PTE Academic. If you are 16 or 17 years old, you must provide a signed parental consent form before taking the test. This consent form is valid for a period of 12 months.

Complete the following Parental Consent Form via our online application form, then follow the instructions accordingly. You must submit this form every time you wish to take PTE Academic.

How to create your account:
To book PTE Academic, you must create a Pearson account. You will receive an email within 48 hours with your login details. Never create a duplicate Pearson VUE account as it will slow down the return of your results. In case you have multiple accounts, your scores will not be published until the accounts are merged.

Use a valid and secure email address as this email address is where you will receive your login details and important notifications, including when your scores will be available. Please check your Junk/Spam folder once you register and after you take your test.

Please check the ID policy https://pearsonpte.com/acceptable-id/ to see what your form of ID is accepted in your region. Please note, that passport is the only acceptable form of ID in most countries. Enter your name exactly as it appears on the identification that you intend to bring with you on the day.

My given and family names are the same. What should I enter into the registration form?
Your name should exactly match as per your ID. If you only have one name (that is both your given name and family name) enter it in the “Last Name/Surname/Family Name” name field. Enter a period/full stop in the “First Name/Given Name” field.

My name is too long to fit the space on the form. What should I enter into the registration form?
Enter as much of your name as you can. Then fill out the “Update your personal information form” at least 3 working days before your test day so we know there will be a difference between the name you register with and the name on your ID. If your name on your test registration does not match your ID, you will not be allowed to take your test.

What happens if my ID shows a different name to the one I registered with? You will not be allowed to take the test and you will forfeit your test fee. If you made a mistake when registering, please fill out the “Update your personal information form” at least 3 working days before your test day.

Do I have to take PTE Academic in my home country? You can take it at any of our test centres around the world. Make sure you check what type of ID you have to use. Please check the ID Policy regarding the acceptable form of ID. If you are testing outside your home country, you will probably be asked to show your passport at the test centre.

We encourage you to familiarize yourself with the Test Taker Handbook as it includes test policies and procedures.

https://wsr.pearsonvue.com/testtaker/profile/create/SignUp/PEARSONLANGUAGE

How to book your test:
To book PTE Academic, you must create a Pearson account. Please visit “How to create your account” section. Never create a duplicate Pearson VUE account as it will slow down the return of your results. In case you have multiple accounts, your scores will not be published until the accounts are merged.

Once you have created your Pearson account, you can sign in and schedule your test.

You can register for the test online or by phone through our call centres. Contact the customer service team in your region.

The full fee must be paid when you book your test. If payment is not made in the currency specified for the country where you intend to take your test, your registration or request for service will not be processed and your payment will be rejected and / or returned to you.

Accepted forms of payment are: credit card (Visa®, MasterCard®, American Express®, or JCB®) or debit card (Visa® or MasterCard® only). We do not accept PayPal. You can use a card that is registered in a different name (e.g. a parent’s credit card.). Please note, we can only process refunds to the card which was used for payment.

If your credit card is declined, your appointment will not be processed. You will be responsible for scheduling your test appointment again using a valid form of payment.

If you have received a voucher you may apply it to the test fee. However, you may not use it to pay a rescheduling fee or receive a refund.

A late booking fee is incurred if a booking is made 48 hours before a test.

After booking, if you do not receive a confirmation email within 2 working days, please check your junk or spam email folders.

Review your confirmation email to ensure your name is listed EXACTLY how it is on the identification you intend to show on the day of your test. If you made a mistake when registering or wish to update any of your personal information, please visit “How to update your personal information” section.

We encourage you to familiarize yourself with the Test Taker Handbook as it includes test policies and procedures.

https://wsr.pearsonvue.com/testtaker/signin/SignInPage/PEARSONLANGUAGE?invalidAccess=PEARSONLANGUAGE

List of all Test Centres & Fees:
For a full breakdown of fees visit: https://pearsonpte.com/the-test/test-centers-and-fees/

Test-Taker Checklist:
☐ I understand what PTE Academic test is and I have created my Pearson account.
☐ I have reviewed the PTE Academic test taker handbook and understand all the content (ID Policy, fee, refund, cancelling and rescheduling policy).
☐ I have selected my test-centre, booked my test, and received my confirmation email with login details.
☐ I have confirmed whether I want my score report to be automatically assigned to the relevant Institutions when I completed my test booking.
☐ I have read the Score Guide and understand the format of the test and how I will be scored.
☐ I have viewed the Prepare for your English Test section and know the additional practice materials available to me.
☐ I know how to access my scores and how to assign my scores to institutions.
☐ I know where to find materials to help me understand my scores.
☐ I understand the rescoring option and what it covers (fee, timeframe, process).

Acceptable documents (ID requirements)

Please check the ID policy https://pearsonpte.com/acceptable-id/ to see if what your form of ID is accepted in your region. Please note, a passport is the only acceptable form of ID in most countries.

Verify that your passport/form of ID will be valid on the date of your test, including the spelling of your name. If your passport has expired, or if your name does not match our records, you will be turned away from the test centre. Refunds are not given in the event that you are turned away from the test centre due to an invalid ID. A passport is the most widely accepted form of ID.

We encourage you to familiarize yourself with the Test Taker Handbook as it includes test policies and procedures.

If you made a mistake when registering, or wish to update any of your personal information, please visit “How to update your personal information” section.

Merge multiple accounts

It is important that you only fill the “Merge multiple accounts” form out if you have been advised by our Customer Service Team via email/live chat or phone, or if you are confident that you created more than one account and you are able to provide your PTE identification.

Please fill the form below with the required information in order to merge your profiles. You will be contacted if any additional information is required.

Please be advised that if you create multiple profiles to test with PTE Academic, your scores will not be published until you merge these accounts.

Why are more test takers choosing PTE Academic?

PTE Academic is accepted for student and migration applications across the world. In addition to its unbiased approach to testing, the test has many unique advantages.

Artificial intelligence:
Did you know that artificial intelligence means that all test taker’s results are graded by an algorithm, not humans? AI scoring means that it’s not simply a single human assessing your English language skills, but a very clever algorithm that mimics how human markers would score, based on many, many responses.

Unbiased scoring:
When you take the PTE Academic test, what you say is graded by AI against thousands of previous responses. What this means is that you’re graded only on what you say, not your accent or anything else.

Flexible testing & fast results:
Thanks to the use of market leading technology, PTE Academic offers all test takers incredible flexibility. Test results are typically delivered in just 5 business days and furthermore, PTE Academic offers global testing in more than 250 test centres in over 50 countries.

Send your score unlimited times for free:
PTE Academic proudly gives all test takers the freedom to send your scores to as many organizations as you like, without an additional fee. This freedom gives you an even greater opportunity to achieve your dreams.

Unlimited acceptance for study & migration applications:
PTE Academic is accepted for study applications by thousands of academic programs around the world. It is also approved for all Australian and New Zealand student visa and migration applications.

Who accepts PTE Academic (VISA information)?

PTE Academic is accepted for study applications by thousands of academic programs around the world, and is approved by the Australian and New Zealand Governments for all student visa and migration applications.

For full admission or application requirements please contact institutions directly.

Search the full list of institutions that accept PTE Academic or browse by country/region.
https://pearsonpte.com/the-test/who-accepts-it/

Worldwide, PTE Academic continues to grow in recognition to institutions in many popular destinations, expanding opportunities for study and work abroad. Find out where PTE Academic can take you (VISA information):
https://pearsonpte.com/locations/

Request special accommodation

Please carefully read the following information as it contains instructions on how to make requests for special accommodations when taking the PTE Academic test.

Any accommodation requests (including special requirements or access arrangements) must be approved prior to booking a test. Please note, if you have already scheduled your test, we may not be able to provide the requested accommodation for you on your scheduled test date or venue. In such cases, you may need to cancel or reschedule your test and pay the rescheduling fee.

The below items are comfort aids and do not require pre-approval. They will be allowed in the testing room upon visual inspection by the Test Centre staff. Visual inspection will be done by examining the item without directly touching it (or the candidate) and without asking the candidate to remove the item, unless otherwise stated below.
https://home.pearsonvue.com/Documents/Accommodations/Comfort-aids-(2)/pvue_comfort_aids.aspx

Whilst we make every effort to allow you to sit the PTE Academic at your chosen centre, you may be required to attend another test centre in a different location. Not all test centres are able to offer the same access arrangements, so requests in advance help us direct you to the closest available, suitable centre.

Your request will be assessed and you will be notified of the outcome within 72 hours of your request being received. We aim to schedule a test based on your preference, but it may be that we cannot offer that specific date. We may only be able to offer a test date with your accommodation request within 2-6 weeks of your preferred date, depending on what is being requested, centre availability, and other factors.

Be sure that the spelling of your name on the Accommodation Request form matches the name on the identification you will present on the day of your test. If this information does not match, you will not be admitted to the test centre, and you will forfeit your test fee. Please ensure that you leave sufficient time before the date on which you would like to take the test and do not book your test until your accommodation request is confirmed.

If we have previously approved your accommodation, please call us.

Please complete the accommodation request form and refer to the test taker handbook for further details.

Log-in related questions (Forget Username and Password)
Reschedule or cancel a test (refund, medical or family emergency)

Rescheduling or cancelling your test:
If your plans or availability change, you may reschedule or cancel your appointment at any time. We highly recommend that you do this as soon as possible to reduce the cancellation fee.

The easiest way to cancel or reschedule your test is online at pearsonvue.com/pte.

  • Online: Login to your account (pearsonvue.com/pte)
    • Sign into your account with your username and password.
    • Once you have successfully logged in click on ‘Reschedule’ or ‘Cancel’ next to the appointment.
    • You will receive an email confirming the change to your test booking.
  • Phone/Chat: pearsonpte.com/contact

Please note that there are timelines and fees applicable to these changes.

If you decide not to take the PTE Academic test after making your booking online, you have up to 14 full calendar days before your test date to claim a full refund. The cancellation and reschedule policy does not include your test date. You can reschedule or cancel the test from your profile online or call our customer service team.

Reschedule Policy:

  • Should you choose to reschedule the test 14 calendar days or more (day of the test is not included) before the scheduled test date, they will be eligible for a free reschedule.
  • Should you choose to reschedule the test between 13 and 8 calendar days (day of the test is not included) before the test date, they will be charged 50% of the test fee originally paid.
  • Should you choose to reschedule 7 calendar days or less (day of the test is not included) before the scheduled test date, they will be subject to an additional new test fee (which is the entire test fee).

Cancellation Policy:

  • Should you choose to cancel the test 14 calendar days or more (day of the test is not included) before the scheduled test date, they will be eligible to receive a full refund.
  • Should you choose to cancel the test between 13 and 8 calendar days (day of the test is not included) before the scheduled test date (day of the test is not included), they will be eligible for a 50% refund of the test fee paid.
  • Should you choose to cancel the test 7 calendar days or less (day of the test is not included) before the scheduled test date, they will not be eligible for any refund.

Medical or Family emergency reschedule:

If you are physically unable to attend the test centre on the day of your test because of illness or family emergency, Pearson may agree to a one-off reschedule. We may agree to reschedule the test free-of-charge. No test may be rescheduled more than once for medical or family emergency reasons.

You will need to fill in the “Request Emergency reschedule” form on your test day with the required information within 14 full calendar days of the scheduled date of the test attaching your evidence. Acceptance of evidence is at our discretion. There is no automatic right to rebook or obtain a refund if you cannot sit a test for medical or family reasons. You will be contacted if any additional information is required.

Refunds:
Pearson may, in its sole discretion, offer you a refund for any testing fees where you have registered and paid any testing fees directly to Pearson. Pearson is not responsible for expenses incurred beyond the cost of the exam, including, but not limited to: travel expenses and/or lost wages on the day of the exam.

Where you have registered using a voucher, please contact the outlet from which you obtained or purchased the voucher. Pearson cannot provide any direct refunds for voucher registrations.

If you paid by credit/debit card, any refund will be credited back to the original credit/debit card or bank account.

For a full breakdown of fees, please contact the customer service team in your region pearsonpte.com/contact.

Scheduling Policy:
Test rescheduling and cancellation policies, and associated fees, are outlined in the Test Taker Handbook: PTE Academic Handbook.

Prepare for your English Test

All test takers should prepare for PTE Academic, even if English is their first language.
Test takers who consider themselves to be fluent in English sometimes score lower than expected, as lack of preparation affects their performance during the test.

Watch

Complete the preparation path to give yourself the best chance of performing well on the day.

Take the Preparation Pathway:
Part 1: Speaking & Writing (77 – 93 minutes)
https://pearsonpte.com/the-test/format/english-speaking-writing/personal-introduction/
Part 2: Reading (32 – 40 minutes)
https://pearsonpte.com/the-test/format/english-reading/reading-and-writing-fill-in-the-blanks/
Part 3: Listening (45 – 57 minutes)
https://pearsonpte.com/the-test/format/english-listening/summarize-spoken-text/

Scored Practice Tests:
Our official online practice tests are the best practices you can get with fast results.
Purchase one of our three preparation kits that include Scored Practice test/s and Sample Questions, or buy a combination of Scored Practice tests and Sample Questions. You can also log into your Practice Test account to take tests you have already purchased.
https://www.ptepractice.com/

Offline practice test:
Want to take a full version of PTE Academic? Download the PDF, audio files, sample responses and prompts to really understand what the test is like.

Download

Official Practice App:
Prepare for PTE Academic by downloading the app that offers test takers a study planner, practice activities and useful information about the test.
https://pearsonpte.com/preparation/resources/official-practice-app/

Official course books:
You can prepare for PTE Academic using a range of official course books. Choose from The Official Guide to PTE Academic or Practice Tests Plus to understand the test format and prepare for specific question types.
https://pearsonpte.com/preparation/resources/coursebooks/

Preparation courses:
Sometimes, the best way to prepare for a test is to join a class and receive tutoring either face-to-face or online. All around the world, there are private language schools who run PTE Academic preparation courses. These range from intensive week-long courses, to courses that last for up to six months. You can take an online course with E2Language, Pearson’s online test preparation partner.

Choose from the list of test preparation course providers.
https://pearsonpte.com/preparation/resources/courses/

Want to prepare online: take an online course.
https://www.e2language.com/SpecialOffer/Pearson

What can I do to improve?
Do you require a better score? Read our tips on what you can do to improve your PTE Academic score.

The starting point for achieving a better score on PTE Academic is understanding your current English proficiency level.

You can use your previous Test Taker Score Report to determine the enabling skills (grammar, oral fluency, pronunciation, spelling, vocabulary, and written discourse) and communicative skills (listening, reading, speaking and writing) that require further study to improve your English language ability.

Remember that your overall score is based on your performance on all test questions, so focus on the weaker areas and plan how long you’ll need to study to increase your skills up to the desired level.
https://pearsonpte.com/preparation/resources/what-can-i-do-to-improve/

Tips and Advice:
https://pearsonpte.com/articles/tips-advice/test-takers/

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below. As this specific enquiry requires a designated team, our phone and live chat options will only be able to create a case on your behalf which may cause further delay.

On Test Day (Test Centre related, Case number)

PTE Academic is taken at a secure test centre, where you will need to show your ID, check in with the Test Administrator, and sit your test in a secure computer room.

Be on Time:
We urge you to arrive 30 minutes before the start time of your test. At arrival you will need to complete the necessary sign-in procedures. Additional rules and instructions are also given before the start of the test.

If you are late you may be denied entry to the test centre and your test fee will not be refunded.

A test centre administrator will request copies of your ID, ask for a digital photograph and signature, scan your palm, assign you a locker to check-in your belongings, and ensure you are ready for your test.

Bring Correct Identification:
You must provide your valid, non-expired, original ID to sit for PTE Academic. Please note, a passport is the only acceptable form of ID in most countries.

The name on your ID must exactly match the name used when booking the test.
If you do not have your passport due to an ongoing visa application, you will need to request it back in order to present on the day of your test.

If you do not have a passport, please review the ID requirements as you may be able to provide an alternative form of identification. Learn more.

For security reasons, non-matching or expired ID will prohibit entry to the test centre. Test takers that fail to provide acceptable ID, or ID that matches their booking, will be turned away at the test centre and will forfeit their test fee.

At the Test Centre:
We kindly remind you that personal items are not allowed into the testing room including bags, books, notes, mobile phones, pagers, laptops or other personal computers, wallets and watches. However, we do provide secure, locker storage outside of the testing room.

While at the test centre, please abide by the test centre rules and any instructions given by the Test Administrator. You are also not permitted to speak to any other candidate or leave the building during breaks; however, you are permitted to use the restrooms located within the building. Failure to comply may result in your appointment being ended early, cancelation of your results, and/or forfeiture of your test fee.

Palm vein recognition scans the veins inside your hand to create a digital template that represents your palm vein pattern. Everyone’s veins are different, just like a fingerprint, this allows us to check your identity. To use the palm vein scanner, you simply hold your hand in place above the scanner for a few seconds. The scanner uses a near-infrared light source, similar to a remote control – and you never touch the sensor. In case your palm cannot be scanned due to an injury, please contact our Customer Service Team at least 3 working days before your test.

Most PTE Academic test centres have around 10 seats. You will be sitting in a partitioned booth with other test takers around you so you may be able to hear your neighbours speak as they take their test, but you will be responding to slightly different questions.

There will be other test takers in the same room, and they will be speaking at the same time as you. For this reason we recommend that you keep your headset on during the entire test. Candidates are advised to speak at a conversational level when completing the speaking section. Do not shout or raise your voice.

After answering a question, you will not be able to go back to previous questions to change your answers.

What happens if there is a problem with my computer during the test?
Raise your hand and tell the test administrator immediately. They will do whatever they can to help and will ensure the problem is recorded and reported.

Make sure you tell the test administrator about any problems you feel affect your ability to complete the test. Your test administrator will log a case in our system after reviewing the situation. Without their record of the problem, it is very hard for us to trace these issues later on.

What happens if I want to report an issue during the test?
Raise your hand and tell the test administrator immediately. They will do whatever they can to help and will ensure the problem is recorded and reported.

Make sure you tell the test administrator about any problems you feel affect your ability to complete the test. Your test administrator will log a case in our system after reviewing the situation. Without their record of the problem, it is very hard for us to trace these issues later on.

What should I do if I spot a problem with a question?
Raise your hand and tell the test administrator immediately. They will ask you to complete a form. This will then be sent to us so we can investigate.

What happens if I have to leave for an emergency?
Raise your hand and explain your situation to the test administrator. They will advise further and if you choose to abandon the test, you will forfeit the test fee.

Can I leave early if I finish the test?
Yes. Raise your hand and ask the test administrator for permission to leave.

How do I know how much time I have left?
Each section of the test is individually timed. You will see a timer in the top right corner of the screen counting down the remaining time.

Can I take notes during the test?
Yes. We will give you an erasable note board booklet (about 5 sheets of A4 paper) and 2 pens. If you run out of space or need an additional pen, you can ask for another booklet or a new pen.

You are not allowed to make notes until the test has started. Please be aware that you are only allowed to request a replacement note board booklet once it is completely filled or used.

Can I correct my answers during the test?
You can correct multiple-choice responses (click again to deselect your answer) and typed responses (use the cut, copy and paste options).

However, you must correct mistakes before moving on to the next item. You cannot re-record any spoken responses. The microphone will switch off automatically if you are silent for more than 3 seconds during an answer.

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below. As this specific enquiry requires a designated team, our phone and live chat options will only be able to create a case on your behalf which may cause further delay.

Access and send your scores (test expiry)

PTE Academic scores are accessed via an online account. You will receive an email notifying you once your scores are available. After you receive this, you will need to log in to the Pearson VUE account that you created to book your test.

View your score report:
When your score report becomes available, please follow this 4-step process. If your score report is not yet ready it will appear blank. In this case try again later.

Test scores are valid for up to two years from the date of the test. After that, you will no longer be able to view those scores on the website.

  • Visit www.pearsonvue.com/pte
  • Click the My Account button, enter your username and password and click Sign In.
  • After logging in, click the Current Activity link.
  • Then click the View Score Report link for the score you want to display.
  • The score report is displayed in PDF format, and you can use the Adobe® Reader® to view, save or print the report.

You must send your PTE Academic score through our secure portal. Institutions do not accept paper or PDF versions of PTE Academic score reports. You can send your scores to an unlimited number of institutions free of charge.

When you booked your test, you were given an option to send your scores to DHA or INZ. If you ticked either of the boxes asking for scores to be allocated to the DHA (Australia) or INZ (New Zealand), your scores will be automatically sent to them. If you chose to assign your scores when booking, and did not get the desired score in your test, do not worry as DHA or INZ will not review your scores unless you have already submitted your application.

When logging your application simply include the Test Registration ID of the result you wish them to review.

Sending your score report to institutions:

  • Login to your account.
  • Click ‘View Score Reports’.
  • Click ‘Send Scores’ next to the relevant test.
  • Type the name of your chosen institution in the field marked ‘Institution / Organization / Department / School’ and click ‘Search’. You can send up to seven at once.
  • Tick the box next to the institution’s name when it appears in the list.
  • Review your details then scroll down the page and click ‘Next’ and then ‘Next’ again to confirm. It takes up to 48 hours before the institution can view your score.
  • You will receive a confirmation email when your scores have been sent.
  • Watch how it’s done: www.pearsonpte.com/access

When will institutions be able to see my score?
After you have assigned a score to an institution through your account, it takes up to 48 hours before the institution can view your score. Institutions will not see your scores unless you allow them to by sending your scores to them via the Pearson VUE website. This means that institutions will not be able to see if your scores are better or worse than previous attempts. You can send them to an unlimited number of institutions, but you may only select seven recipients at any one time (per score order).

Can I send my previous scores to institutions?
Yes. Just choose the score you want to send once you have signed in to your account. Scores remain available for two years. If you have not assigned your scores within two years, you will not be able to assign them as they expire after two years from the test date.

Why have you sent me a message saying my chosen institution does not recognize the test?
The institution you selected does not yet recognize PTE Academic formally. You will not be able to send your score to this institution until it accepts PTE Academic.

Understand My Scores and Score card

PTE Academic is scored against the Global Scale of English, a thermometer-style scale that gives you an accurate overview of your skills. The Global Scale of English aligns with a variety of popular tests and scales around the world. Find out more about the Global Scale of English.

Understanding your scores

Your score report has several sections:

  • Your personal details and photo
  • Your Test Registration ID and Score Report Code
  • Your overall score
  • A detailed breakdown of your performance

The PTE Academic Score Report includes your overall score, communicative skills scores and enabling skills scores.

The overall score reflects your overall English language ability. The score is based on performance on all items in the test. The range for the overall score is 10-90 points.

Scores for communicative skills (listening, reading, speaking and writing) are based on all test items that assess these skills, either as a single skill, or together with other skills. The range for each communicative skill score is 10-90 points.

Scores for enabling skills (grammar, oral fluency, pronunciation, spelling, vocabulary, and written discourse) are based on all test items assessing one or more of these skills. The range for each enabling skill score is 10-90 points.

The display of the scores in a graph allows you to quickly see your strengths and weaknesses, and how each skill relates to your overall performance.
For a detailed understanding of PTE Academic scores, view the PTE Academic Score Guide.

Download Score Guide

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below. As this specific enquiry requires a designated team, our phone and live chat options will only be able to create a case on your behalf which may cause further delay.

How is The Test Scored?

All items in PTE Academic are machine scored using PTE Academic’s automated scoring system. Scores for some item types are based on correctness alone, while others are based on correctness, formal aspects and the quality of the response. Formal aspects refer to the form of the response: for example, whether it is over or under the word limit for a particular item type. The quality of the response is represented in the enabling skills. For example, in the item type, Re-tell lecture, the response is scored on skills such as oral fluency and pronunciation. There are two types of scoring: correct or incorrect, and partial scoring.

Correct or incorrect: If responses are correct, a score of 1 score point will be given, but if they are incorrect, no score points are awarded.

Partial credit: Other item types are scored as correct, partially correct or incorrect. If responses to these items are correct, the maximum score points available for each item type will be received, but if they are partly correct, some score points will be given, but less than the maximum available for the item type. If responses are incorrect, no score points will be received.

For more information download the Score Guide.

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below. As this specific enquiry requires a designated team, our phone and live chat options will only be able to create a case on your behalf which may cause further delay.

Performance related questions

Reviewing Test Performance
https://pearsonpte.com/articles/reviewing-test-performance/

How does PTE Academic mark different accents?
Your accent will not stand in the way of success! Everyone has an accent. You might even be a proficient or native English speaker, but with an accent other people find hard to understand.

So how does your accent affect your score when you take PTE Academic? Because PTE Academic is marked by a computer, it can cut out potential obstacles, such as a human examiner being unfamiliar with your particular accent.

When the automated scoring program was being designed, the computer was trained using 130 different language backgrounds, so it recognizes accents from around the globe. As a result, PTE Academic’s automated scoring technology recognizes and marks everyone’s speech equally and with equal accuracy, regardless of where they are from. What the PTE Academic scoring engine looks for is intelligibility and clarity of response (not which accent you are speaking in) – did you answer in a clear and understandable way that any international speaker of English would understand? To hear more on this, listen as one of our leading independent advisors, Dr Alistair Van Moere, a member of Pearson’s Technical Advisory Group, explains how it works.

https://pearsonpte.com/articles/how-do-mark-different-accents/

How do you know PTE Academic’s computer marking works?
The test has been designed by humans, all leading experts in their field. Our human experts design and write the questions, quality assure them and then score them. At this point, computers are trained to use the patterns of highly trained language experts to attribute scores to questions. When the computer marks correlate highly with human scores, we then allow the computer to mark test scripts from across the world.

As a result of our processes and technology, the computer behaves like an expert human examiner – but without any possible bias, lack of concentration or variation between individual examiners. The scoring criteria are exactly the same as human scoring – test takers are marked on their delivery, clarity, relevance, accuracy of grammar and appropriateness of vocabulary.

Watch

I got a good enabling skill score the first time I took the test and now I have a very low score. What went wrong?
Mastering the English language and achieving a high score on PTE Academic is a challenging task for many test takers. We appreciate test takers feel frustrated when they don’t achieve the score they need or hoped to achieve. We would like to reassure you and your students/clients that we make every effort to ensure that the scores we give are accurate to the degree we describe in the Score Guide. PTE Academic scoring is being constantly monitored and refined. We are confident that the scoring system is providing accurate scores.

Each time you take the test you may get a different score. The differences in the overall score should be quite small, but for skill scores and enabling skill scores, these might be larger. Enabling skill scores are used only for guidance so don’t worry if you see a bigger difference there. It just reflects how you answered some of the questions at that particular sitting.

How is it possible to get a score of 10?
PTE Academic reports scores between 10 and 90. Some scores are below 10 and some are above 90 but we don’t report these. Some enabling skills scores are based on only a few questions so if you did badly on those questions you might get 10 on that enabling skill. You can still get a high score by answering the other questions correctly.

What are the enabling skill scores?
Enabling skills are part of the skills that make up language proficiency. So, pronunciation, fluency, grammar and vocabulary. The scores are given to provide additional insight to the test taker on their areas of strength or weakness. Low enabling scores do not impact your overall score; however, they are a useful indicator if there are any areas a test taker should work on before they take the test again.

Why did I get a good Speaking score but a Pronunciation or Fluency score of 10?

The scores for Speaking and Fluency are calculated separately. The speaking score comes from all speaking items and include pronunciation, fluency and the content of the answers. Fluency is measured only on some items and is only a small part of the speaking score. That’s why sometimes people score well on Speaking but have a lower score on fluency.

Does PTE Academic discriminate against some accents?
No. The marking engine is trained to recognize speech from over 90 different language groups. One of the benefits of the test being computer scored is that has no bias against any particular accent. All test takers are treated the same. So, the score you get represents a true measure of your ability on the day of the test.

Watch

Am I able to access my test content after taking the test?
As PTE Academic is used as an approved form of evidence of English language ability for visa applications for entry into Australia we must maintain the strictest level of security around the exposure and use of our test content. Outside of any security-monitored test session, we are not in a position to share any live, in-use PTE Academic test content or any responses to questions which would either directly reveal or infer suitable responses to questions posed. In acceding to requests for disclosure of questions and responses, we risk compromising the integrity of our test by potentially facilitating fraudulent use of test content or providing an unfair advantage in respect of candidate preparation.

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below. As this specific enquiry requires a designated team, our phone and live chat options will only be able to create a case on your behalf which may cause further delay.

Retake or request a rescore

Retake:
If you are disappointed with the score you have achieved, you can take the test again. You may retake PTE Academic as many times as you want, although you must wait until you have received your scores from one test before booking another. Institutions will not see your scores unless you allow them to by sending your scores to them via the website. This means that institutions will not be able to see if your scores are better or worse than previous attempts. You can send them to an unlimited number of institutions, but you may only select seven recipients at any one time (per score order).
Test scores are valid for up to two years from the date of the test. After that, you will no longer be able to view those scores on the website.

Retake policy:

  • You can book your next test as soon as the results from your last test is available.
  • You can book a test date 5 days after your previous attempt.
  • You can only book one test at a time.
  • New appointment can be booked up to 6 months in advance.
  • You can take the test as many times as you wish.

Rescore:
If you are unhappy with your PTE Academic score, you may request a rescore. Before doing this, you should take the following into consideration:

  • PTE Academic is a computer scored test; therefore, it is unlikely that your overall scores will change.
  • Only spoken responses and open-ended written responses are rescored.
  • In the unlikely event that your score changes, it may go up or down. In the unlikely event that either your overall, communicative, or enabling skills scores change, the rescore fee will be fully refunded.
  • If your score changes, it will replace your previous score and your original score report will be reissued to reflect the new score.
  • You can only request a rescore once per test registration.
  • You may only request a rescore of your most recent PTE Academic test.
  • You cannot request a rescore if you have already scheduled another test.

To request a rescore, you must call the Customer Service Team within 14 calendar days of your score report being made available to you. The fee for rescores is available from the Customer Service team.

Please note that we can only process Re-score via phone.

I could not find the answer to my question

We hope you have been able to find an answer for your enquiry. If you have not been able to find what you are looking for on our website, we also highly recommend that you carefully review the above options on our Contact Us page to ensure a speedy response to your enquiry from our designated teams. If you feel that your question does not fall into these categories, we ask that you explain your enquiry with as much detail as possible, to prevent further delay. As PTE Customer Service designates specific teams to handle certain requests, it is vitally important to select the right enquiry path to reduce handling time.

Feedback and complaints

 

We hope to make every experience with us an excellent one. If you have a comment or complaint you wish to make, we encourage you to reach out to us, as this will help us to learn from our mistakes and improve our service wherever possible.

Our aim is to offer great products and excellent service, but we know sometimes things can go wrong. If you have any reason at all to complain, we make you a promise:

  • Sincerely apologise and take responsibility.
  • We will do our very best to put things right as soon as you get in touch.
  • No matter how you choose to tell us about your complaint, whether it by phone, live chat or in writing, we will give it our full attention and commitment to resolving it for you.
  • We will explain to you what went wrong and why, and take action to remedy the situation. Sometimes, we can only apologise for certain situations, but we will draw upon your feedback to make recommendations for future improvements.
  • Learn lessons from your complaint to improve our services.

If you wish to provide feedback or register a complaint about your experience with PTE, please complete the form below describing your experience.

Please be aware:

  1. If you have already contacted us regarding your request, please note that it may take up to 5 working days to get back to you. Duplicate cases may cause further delay. We appreciate your time and patience.
  2. If you are contacting PTE to complain about a delay to your score or about the scores you have received, please first visit our Contact Us page and read through the instructions. There may be a dedicated team to handle your enquiry and in order to process your request without any further delay, we advise you to carefully read the categories on our Contact Us page.

If you are contacting us to complain about a specific PTE test, you will need your Test Registration ID to be able to submit the form. Your Registration ID can be found on your booking confirmation or Score Report.

What happens next?
Your feedback or complaint will be passed to the team that’s best placed to investigate and resolve it. You will likely receive a response by the email supplied, but may be contacted by phone. We aim to respond to complaints within 10 working days.

Sometimes, to investigate your concerns fully and provide a detailed response, we’ll need longer than 10 days. If we need more time to resolve your complaint or suggestion, we will contact you after 10 days to advise and update you on our progress.

The general principle we follow is that complainants should, so far as possible, be put in the position they would have been in had things not gone wrong.

I need help with Scored Practice Test:

What is Online Practice Test?

How many different Scored Practice Tests are currently available to purchase?
Three. Scored Practice Test version 1,2 and 3 can be bought separately or as part of a package and can only be used once. If you want to purchase any of the versions again, you would receive the same set of questions. The Silver Preparation kit contains scored test 1 and sample questions. The Gold preparation kit contains scored test 1 and 2 and sample questions. Finally, the Platinum preparation kit contains scored test 1, 2 and 3 and sample questions.

I have just completed purchase of Online Preparation Materials, what will I receive and when will it arrive?
Usually within minutes following purchase you should receive an email confirmation. The login details required are your email address and password you created during purchase. These details should be entered the “login” sign-on section on www.ptepractice.com. Your sample questions and/or practice test is delivered through the website.

How many times can I access the scored practice test?
The Scored Practice Tests are single use only and you will not be able to preview the questions. Please allow for up to 3 hours to sit a practice test in an environment where you won’t be distracted by your surroundings. If you wish to retake the test, you will need to make additional purchases.

If I complete a practice test and want to repurchase the same kit, will I get a new set of questions?
No, there are only 3 versions of the scores practice test. If you chose to repurchase, you will get the same 3 scored practice tests. You can only complete the scored practice tests once.

What about the sample questions?
There is currently one version of sample questions. This can be purchased as a standalone product or as part of the Silver, Gold or Platinum Preparation package.

Can I take the Sample Questions more than once?
Yes. You can access the Sample Questions and re-practice the questions at any point during your 90-day validity period. Please note that Sample Questions is one set of 70 questions testing all skills. This set of 70 questions can be taken multiple times.

Is there a deadline to complete the practice tests? When does my account expire?
Your practice test account will be valid for 1 year. The scored tests are single use and once accessed, cannot be used multiple times during the 1-year period. Therefore, you will need to purchase another scored test to gain more practice, bearing in mind you will be provided with the same practice questions. If your account has expired and you want to access your practice scores, please choose “expiry date extension” category and submit your request via our Online Contact Form.

I would like more practice materials, are there other materials available?
Yes, Pearson has published official printed practice materials for learners. The Official Guide to PTE Academic and Practice Test Plus can be purchased from online stockists and retailers http://pearsonpte.com/test-takers/preparation/official-coursebooks/.

How can I find out if I have the right device and operating system to use the Online Practice Materials?
Our Online Practice Materials work best with Google Chrome/Firefox browsers. On the homepage of the website you will find a “Test your computer” https://ptepractice.com/requirements button. Please make sure you check your device and operating system BEFORE purchasing Online Practice Materials.

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below as this specific enquiry requires a designated team. We will not be able to assist you via live chat or over the phone.

Refund/Payment/Double charge related questions

My payment is being declined, what should I do?
We only accept credit and debit credit card payments online please check with your bank to clarify why the payment has not been authorised.

The charge on my bank account is not the same as the website advertised price for the practice materials. Have I been charged incorrectly?
All prices listed on https://ptepractice.com/ are in US dollars and not in the local currency. Please note that all card payments will be processed in USD. This is stated on the website. The charge shown on your bank account is dependent on the conversion rate by your bank.

Your bank provider may apply charges. If you are unsure whether this applies to you we advise you to contact your bank or credit card provider.

I’m not happy with the Sample Questions or Online Scored Practice Tests. How do I request a refund?
Please submit your request through our Contact Us form clearly stating the email address registered to your practice test account, your order number, and the reason for your request. We will be in contact within 2-4 business days. Please note that if you have submitted the scored practice test, you will not be eligible for a refund. Please see our terms and conditions https://www.ptepractice.com/terms.

I have been charged twice for my order. What should I do?
If you have double charges please contact our team via the Online Contact Form with your order number and your email address.

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below as this specific enquiry requires a designated team. We will not be able to assist you via live chat or over the phone.

Technical Support/Error (submission, audio, headset related issues)

I am unable to submit my test due to a technical error e.g. the page freezing/giving me an error message.
Log out of your account, clear your temporary files and cookies and open a different browser (if you used Chrome, can you try and log-in with Internet Explorer, and vice versa). Once logged in, check your computer compatibility via “Test My Computer” from the main page menu. Always make sure you have a stable network connection. In case you are having technical difficulties, please make sure that you send us a screenshot of the “Test Your Computer” check which informs of the compatibility of your device and a screenshot showing the issue you are experiencing, so we can investigate what went wrong. Please note that without the screenshot, we will not be able to investigate further.

My audio is not recording, what should I do?
Log out of your account, clear your temporary files and cookies and open a different browser (if you used Chrome, can you try and log-in with Internet Explorer, and vice versa). Once logged in, check your computer compatibility via “Test My Computer” from the main page menu. Always make sure you have a stable network connection. If the check shows no issue, please still check your computer’s audio settings to make sure your microphone settings are set correctly. If you receive an error message related to a problem with your audio whilst using the Online Practice Materials, please make sure that you send us a screenshot of the “Test Your Computer” check which informs of the compatibility of your device and a screenshot showing the issue you are experiencing. Please note that without the screenshots, we are unable to investigate further.

Can you recommend a headset model to use?
We can’t recommend a brand of headsets, but we recommend over the ear headset with the microphone positioned to the side of the mouth.

I have completed my Scored Test. What does this message in my results mean “Your writing and overall score may be lower than you had expected as there was a problem scoring one or more of your answers to the writing questions in the test. This can happen if your answers do not conform to the instructions or you write in non-standard English.”?
This message shows that you used a non-standard form of English in your Scored Test and this might have affected your scores negatively. Standard English (SE) refers to whatever form of the English language is accepted as a national norm in any English-speaking country. It encompasses grammar, vocabulary and spelling. We advise next time you take the practice tests, you try to only use one version of local English (US English or AUS English or UK English throughout the whole test) and do not use any forms of slang or idioms.

What should I do if I get an error message on the screen while taking the practice tests?
Please note that there are two most common errors:

If you get error 10017 go to https://dof8gyq4yceq.cloudfront.net/v2.72.6/app/api.js, take a screenshot and send it to us.
Furthermore, please refresh your local cache (instructions here: http://www.refreshyourcache.com/en/home/) and then try again to resume your test.

If you get error 10008 try to save & refresh. If this doesn’t fix it, please send us a screenshot of http://dw6y82u65ww8h.cloudfront.net/organisations/4/I03035_16_A1.mp3

Why am I receiving a Privacy pop-up question for the Flash plugin?
The first time that you attempt to record audio you will be prompted by the Flash player to enable access to the camera and microphone from the api.learnosity.com domain. Additional information regarding this authorisation request can be found in the Flash Player Help site.

Which browsers and versions of Flash Player are supported?
ON WINDOWS:
Operating System: Windows 7, Windows 8, Windows 10
Browsers: Firefox latest version + ESR, Chrome latest version, IE8, 10, 11, Edge latest version
Flash: Version 11 or later
Windows XP may be used but we no longer provide technical support.

ON A MAC:
Operating System: OSX
Browsers: Firefox latest version + ESR, Chrome latest version, Safari 6
Flash: Version 11 or later
Firefox ESR is the Extended Support Release and updates approximately every 6 months. Current version info.

I can’t click on the “allow” button in the Flash pop-up. How do I get around this?
In cases where the “Allow” button in the flash pop-up is not clickable it is necessary to manually grant Flash permission to operate in your browser. You can do this by accessing the local Flash Player Settings Manager that is installed on your computer. Please follow the steps outlined in the Flash camera & microphone settings page.

I’ve clicked “Allow” in the Flash pop-up in Chrome but I can’t record.
Chrome sometimes requires a second microphone authorisation. If this happens, you should click the “Allow” button in the top right of your browser window.

Alternatively, you may see the camera icon below.

Click on this icon to manage your media settings. Make sure you select “Ask if ptea.learnosity.com wants to access your camera and microphone”. Click “Done”.

You will need to reload the page for your changes to take effect, this will start the test again.

This could be due to having previously denied access to the microphone in Chrome. To fix it, follow the below steps:

  • Click the Chrome menu on the browser toolbar.
  • Select Settings.
  • Click Show advanced settings.
  • In the “Privacy” section, click Content settings.
  • In the “Media” section, click Manage exceptions to remove permissions.

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below as this specific enquiry requires a designated team. We will not be able to assist you via live chat or over the phone.

I haven't received my scores (delayed score report)

When will I receive my score report?
Your score report is typically available within 4 hours after completing your test. You can view your results in the RESULTS section on your account homepage. If your scores are not published after 4 hours, please submit your request and we will investigate further. Please do not submit your request within 4 hours. To avoid delay, ensure to provide your name and email address registered to your practice test account. Please allow 2-4 business days for investigations.

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below as this specific enquiry requires a designated team. We will not be able to assist you via live chat or over the phone.

Scores and Performance related questions

What will my score report tell me?
Your score report will tell you your overall score, your communicative skills scores (listening, reading, speaking, writing), and your enabling skills scores (e.g. grammar, spelling, vocabulary). This format gives you a realistic measure of your performance and helps you to identify the skills that you need to practice further.

What happens if I don’t agree with my score report for the Online Scored Practice Test?
Unlike the PTE Academic Test, we are unable to support re-score or appeals process for the scored practice test. Although the Online Scored Practice Test is designed to simulate a PTE Academic test format, it can’t simulate the actual conditions of the full test. Therefore, your Score Report for the Online Scored Practice Test should be seen as an indicator and may not fully reflect what your performance could be under full test conditions.

It’s important to understand that enabling skills scores, such as oral fluency and pronunciation, are only based on performance on those items that assess those skills specifically. Enabling skills are tested fewer times and scores are not awarded when responses are inappropriate for the items in either content or form. Based on this, the error measurement of the enabling skills is much wider than that of the communicative skills.

This implies that a few errors or a few correct answers on those items when assessing the enabling skills make them vary considerably; this is the reason why enabling skills scores are not the primary indicators used for most institutions. Whilst communicative skills are awarded based on a much higher number of items and, due to this, the error of measurement is lower. Your communicative speaking score is the best reflection of your overall ability.

When completing the speaking question, not using a microphone or the quality of your microphone may have impacted your score slightly and holding a microphone too close to your mouth (which in turn records your breathing) is not recommended. It’s important to remember that your microphone will automatically switch off if you do not speak for up to 3 seconds, so if you did not respond immediately, your audio may not have recorded. Speaking at a natural volume with a conversational tone is recommended and if you complete the practice test sample questions, you can listen back to your recording to evaluate your speaking. We have some video prompts on our site which cover the question type and provide some testing tips. You can also look for further advice and tips from our what can I do to improve page.

For further information on the way enabling skills and communicative skills scores are awarded, we would advise all candidates to carefully read our Score guide.

How is it possible to get a score of 10?
PTE Academic reports scores between 10 and 90. Some scores are below 10 and some are above 90 but we don’t report these. Some enabling skills scores are based on only a few questions so if you did badly on those questions you might get 10 on that enabling skill. You can still get a high score by answering the other questions correctly.

What are the enabling skill scores?
Enabling skills are part of the skills that make up language proficiency. So, pronunciation, fluency, grammar and vocabulary. The scores are given to provide additional insight to the test taker on their areas of strength or weakness. Low enabling scores do not impact your overall score; however, they are a useful indicator if there are any areas a test taker should work on before they take the test again.

Why did I get a good Speaking score but a Pronunciation or Fluency score of 10?
The scores for Speaking and Fluency are calculated separately. The speaking score comes from all speaking items and include pronunciation, fluency and the content of the answers. Fluency is measured only on some items and is only a small part of the speaking score. That’s why sometimes people score well on Speaking but have a lower score on fluency.

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below as this specific enquiry requires a designated team. We will not be able to assist you via live chat or over the phone.

Log-in related questions (Forget Username and Password)

Have you forgotten your username/password?
https://www.ptepractice.com/forgotpassword

Device, Operating System

How can I find out if I have the right device and operating system to use the Online Practice Materials?
Our Online Practice Materials work best with Google Chrome/Firefox browsers. On the homepage of the website you will find a “Test your computer” page. Please make sure you check your device and operating system BEFORE purchasing Online Practice Materials.

Expiry Date Extension

Is there a deadline to complete the practice tests? When does my account expire?
Your practice test account will be valid for 1 year. The scored tests are single use and once accessed, cannot be used multiple times during the 1-year period. Therefore, you will need to purchase another scored test to gain more practice, bearing in mind you will be provided with the same practice questions.

Policy (Terms and conditions)

Terms and conditions:
https://www.ptepractice.com/terms

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We hope you have been able to find an answer for your enquiry. If you have not been able to find what you are looking for on our website, we also highly recommend that you carefully review the above options on our Contact Us page to ensure a speedy response to your enquiry from our designated teams. If you feel that your question does not fall into these categories, we ask that you explain your enquiry with as much detail as possible, to prevent further delay. As PTE Customer Service designates specific teams to handle certain requests, it is vitally important to select the right enquiry path to reduce handling time.

Due to the nature of your request, we highly recommend that you use our Write to Us contact form below as this specific enquiry requires a designated team. We will not be able to assist you via live chat or over the phone.