PTE Cancellations and Rescheduling
Cancellation and rescheduling by the test taker
You can usually reschedule or cancel your appointment for free if there are at least 14 full calendar days left before your test. After this time, there will be a fee.
Rescheduling
You can reschedule your test for free if there are more than 14 full calendar days left before your test.
The maximum number of times you can reschedule a single test appointment is 6.
If your test is in 14 days or less, you cannot reschedule your test and the ‘Reschedule’ button will not be displayed on your myPTE dashboard. You must cancel your test and book a new appointment. See Cancellation policy below for applicable fees.
Cancellation
If you cancel more than 14 full calendar days before your test, you will receive a full refund.
If you cancel between 14 and 7 full calendar days before your test, you will receive a 50% refund.
No refunds will be provided if there are 7 calendar days, or less, left before your test.
Cancellation and rescheduling by Pearson
Pearson reserves the right, at its sole discretion, to cancel or reschedule tests, change test content or change the number of test takers in the test session during a PTE test.
In the event Pearson cancels or reschedules a test, we will arrange a refund or reschedule to an alternative date or test center.
Exceptions for medical and family emergencies
If you are unable to attend the test center on the day of your test because of illness or family emergency, Pearson may, at its discretion, allow you to reschedule the test free of charge.
You should fill in the Request Emergency Reschedule form as soon as you become aware of the emergency, attaching your evidence. This can be done up to 14 full calendar before your scheduled test date.
Acceptance of evidence is at our discretion. There is no automatic right to rebook or obtain a refund if you cannot sit a test for medical or family reasons. You will be contacted if any additional information is required.