On Test Day 

You need to show one valid (non-expired) form of government-issued identification which must contain your name in Roman characters, date of birth, a recent recognizable photograph, and a signature. In many countries, a passport is the only piece of identification which will fulfil all of these requirements. More specific requirements are enforced in certain countries, and you should review our complete ID Policy on page 10 of the Test Taker Handbook before attending the test center. If you feel you are unable to meet the ID requirements stated, you should contact the Pearson Customer Service team in your region and they will advise you.

Pearson will collect a number of biometrics including digital photographs, palm vein scans, and digital signatures to verify your identity.

If you need to leave the testing room for any reason during your test, you should raise your hand to get the attention of the Test Administrator. They will advise you how to proceed.

If you experience any problems with the computer, headset, keyboard, or mouse during the test, you must raise your hand and inform the Test Administrator as soon as possible. If you have any other problems during the test which you feel impact on your ability to perform well on the test, you must inform the Test Administrator before leaving the test center. If we do not have a record of your problem, it can be very difficult for us to trace at a later date.

Palm vein recognition is a system used on test day to help verify the identity of test takers. Palm vein recognition works by scanning the veins inside your hand and creating a digital template that represents your palm vein pattern.

The palm vein scanning sensor uses a safe near-infrared light source, similar to a television remote control. You never touch the sensor.

Formal complaints should be addressed in writing to Pearson Customer Service.